Shipping Policy
We will automatically ship any item ordered using our standard shipping method and rates. Under the standard shipping option, we will use Canada Post to ship your package. We have made this decision based on speed and cost effectiveness. Standard shipping costs will be determined based on the total weight of your order.
Please note: Your package will be shipped from Alberta. We find that we can offer a larger selection of products by shipping directly from our warehouse.
When will my order be shipped?
Orders placed Monday-through-Friday will be shipped within 48 hours. Weekend purchases will be shipped within 2 business days. We make every effort to ship our packages as soon as the order and prescription are received! You will be notified as soon as your order ships via email. We will include any tracking information available.
To help speed up your order, please be sure to promptly send in any required prescriptions for purchased CPAP machines. These will be necessary to process and ship your order quickly.
For more info on shipping, please visit our FAQ page.
Return Policy
Masks and Accessories: Sleep Yeti offers customers a full refund for 30 days after the date we ship on any unopened masks or accessories (filters, seals, hoses, headgear, etc.) Customers are responsible for any fees incurred from shipping returns to Sleep Yeti. Once the product is received and inspected, you will receive a refund and will be notified by email. Any opened or used masks and accessories cannot be returned for refund.
CPAP Machines: CPAP machines are final sale and cannot be returned for refund. We do offer a 3-year warranty on any manufacturer's defects. Please see below for details on warranty replacements.
If you have any questions about returns, a customer service representative would be happy to answer your questions. Please direct all inquiries to info@sleepyeti.com or call 1-866-997-4288.
Warranty
CPAP Machines: All CPAP machines come with an industry standard 3-year warranty for any manufacturing defects or problems. Any defects on the humidifier or chambers inside the machine are only warrantied for 90
days. If you experience a problem with your device, contact us directly at the above email address and phone number. You will be advised on the steps to take after speaking with our customer service representative. Assessment of the issue will take place to determine how to best get you a warranty replacement.
Masks: Masks with defects are covered under warranty for 30 days from the delivery date. To start the process of a mask exchange, you must call our customer service line at 1-866-997-4288 or email info@sleepyeti.com to
confirm approval of the RMA. After the exchange is approved, a new order must be placed to ship you the new mask. In the box, you will receive the replacement mask, and a return shipping label to send the defective mask back to us. Once the defective mask is received back at Sleep Yeti, we will issue a full refund for the original mask.
Hoses: Heated hoses with heating defects are under warranty for 30 days. Any physical issues are not under warranty. Non-heated hoses do not have any warranty. If your hose is not heating the air, please contact our customer service department at 1-866-997-4288 or email info@sleepyeti.com to start the process for a warranty exchange.